Crystal Inn

Location is in city of BP and very convenient to drive around BP. Room size for triple room is fantastic and the room cleanliness is good. Very glad to have stayed here and hopefully housekeeping can maintain the standard and quality so whenever I visit my relatives back in BP, I can stay there. Bonus: love the water pressure!

Do not be fooled by the exterior building. If this hotel was located in New York or Tokyo, it would have been awarded 4-5 star rating already. The posh and modern lobby greets visitors in the best first impression. It has many IG worthy decor corners. Receptionist was very friendly and hassle free checked in within 10 minutes. A mini bar full of complimentary drinks await visitors while checking in. Once up in the presidential suite, you immediately know that maintenance/cleanliness team took pride in their work in keeping the hotel in tip top condition and spotless clean. Room is extra spacious with walk in wardrobe. Coffee machine is available with complimentary assortments of snacks and drinks from the mini bar. Complimentary breakfast can be improved by offering more choices. Currently, only continental and some local dishes are offered. Nasi lemak and some western selections would complete the perfect stay.

Staff: Miss Ching, the cheerful receptionist who served us, was helpful. She checked us in at twelve noon even though the check-in time is 3pm. That enabled us to settle down and went for a hearty lunch., She gave us directions to where we wanted to go and she even volunteered to book a Grab for us should one is neede The Building: We found out that the hotel re-opened this January (2023) after 6 months of renovation last year. Thus it was a pleasant surprise to find a clean and brightly lit hotel with modern amenities. Rooms: The room we had was spacious, clean, well-lit and well stocked. We were not only provided with two bottles of mineral water, we could also enjoy the two cans of beverages ( coke and H2O). There was also a tiny basketful of complimentary snacks (close to 10 items). Although those were not costly items, the thought counts. Our room was facing the main road but we were not disturbed by the noise from the traffic as the double-glazed windows were effective in cutting out noise. Besides the room was perfectly sound-proofed. A coffee making machine and a kettle were provided in the room. Although the hotel is not situated along the main thoroughfare, a relative big supermarket namely 'The Store' is situated a stone throw away from the hotel. Also there is a big Chinese restaurant just opposite the hotel which provides value for money meals. The dishes served were delicious and in big portions. We had a full and satisfied lunch. Lobby: There is a tiny restaurant next to the reception are that serves aromatic coffee. We were informed that the coffee was brewed from coffee powder. A varieties of cakes. burgers, sandwiches were served. Hotel guests are entitled to a 20% discount. Overall: We were totally satisfied with the hotel, It was beyond our expectation.

Pleasantly surprised by the quality of this 2-star hotel. Cleaner and more spacious than most 4/5 star places we have stayed! Sure, there's no fancy buffet breakfast but it makes up for it in comfort, space and cleanliness. Fresh smelling towels and due to recent renovation, there's mod-cons like USB sockets, automated curtains, easy to access Netflix and great Wifi. Old school hospitality and friendly staff. Complimentary water filters too - good to see some sustainable measures. And complimentary snacks/drinks in the room was a nice surprise. Would definitely stay here again and recommend to others.

Excellent service and location. Hotel is very clean and well maintained. Loved the complimentary brewed coffee/tea, canned/bottled drinks and snacks. Felt so welcome.